PainSmith Solicitors
Non Discrimination Policy
As with all solicitors PainSmith operates a strict equal opportunities and anti-discrimination policy. A copy of our policy can be downloaded in adobe pdf format below.
Download Anti-Discrimination Policy
Complaints
Nobody likes complaints but we believe that the best way to deal with them is to be prompt, efficient, and courteous. While we hope that you will have no cause to complain about our services, should you do so we will investigate your complaint rigorously, admit any errors we have made, ensure that you do not suffer any loss as a result of our mistakes, amend our procedures where necessary to make sure that it does not happen again, and apologise in full.If you wish to complain about some aspect of our service then you should write to the principal of the firm, Marveen Smith, stating your complaint in as much detail as possible. We will aknowledge your complaint within seven days of receipt and provide a full response within 14 days or give a timescale by which we will respond.
If you remain unsatisfied you are entitled to take the matter to the Legal Complaints Service who will investigate and deal with your concerns.
