PainSmith Solicitors
Non Discrimination Policy
As with all solicitors PainSmith operates a strict equal opportunities and anti-discrimination policy. A copy of our policy can be downloaded in adobe pdf format below.
Download Anti-Discrimination Policy
Complaints
Nobody likes complaints but we believe that the best way to deal with them is to be prompt, efficient, and courteous. While we hope that you will have no cause to complain about our services, should you do so we will investigate your complaint rigorously, admit any errors we have made, ensure that you do not suffer any loss as a result of our mistakes, amend our procedures where necessary to make sure that it does not happen again, and apologise in full. If you wish to complain about some aspect of our service then you can call or email us but we would prefer that you write to the principal of the firm, Marveen Smith, stating your complaint in as much detail as possible. We will acknowledge your complaint within seven days of receipt and provide a full response within 14 days or give a timescale by which we will respond. We must deal with your complaint fully within 8 weeks of it being made. If we fail to keep to these timescales or you remain unsatisfied you are entitled to take the matter to the Legal Ombudsman who will investigate and deal with your concerns.
The Legal Ombudsman can be contacted by:
Post:
Legal Ombudsman, PO Box 15870, Birmingham B30 9EB
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Web: www.legalombudsman.org.uk
